If you are one of the recurring clients of the Hermès atelier, you have surely acquired a wide variety of accessories from this fashion house in recent years, and you have seen the quality and detail put into their crafting.
However, despite the fact that Hermès products are one of the greatest representatives of quality in their materials, they must be used with great care to maintain their integrity and beauty over time. For a care guide for your Hermès handbags, click here.
That is why the French atelier provides exclusive restoration services for customers who have purchased its accessories, with cleaning and replacement options for their parts, leather and fabrics.
If any of your accessories is damaged or needs a good cleaning, you can go to these Hermès services at any time. Next, we show you what the process consists of and its advantages. Pay attention!
- What is the Hermès spa?
- How does the Hermès spa work?
- Services offered
- Advantages of going to the Hermès spa
- Authenticity and counterfeit
What is the Hermès spa?
The Hermès spa is a service that can be accessed by any customer of the brand who has purchased accessories in official stores, online resale marketplaces, auctions, luxury concierges or online stores.
This service involves the inspection of the bag or accessory by the artisans of the Hermès workshops, and the cleaning, restoration, repair and replacement techniques of pieces in poor condition, thus ensuring the extension of the useful life of the accessory and keeping its value intact.
How does the Hermès spa work?
To use the Hermès spa services, all you have to do is go to any official store and talk with the representative of the after-sales services. This person is located at a counter somewhere in the official store.
The representative will carefully review the accessory to see if it is a counterfeit or authentic. However, it is difficult to assess authenticity just by looking at the bag, which is why some of them are thoroughly examined on their arrival at the Hermès spa workshops.
Next, the representative proceeds to give a form to the client, where the details of the bag or accessory are filled in, and the services or adjustments that must be applied are indicated. At the end, the customer hands the bag and in the next few weeks receives confirmation that it has been sent to the Hermès workshops for restoration.
Most of the time, handbags are sent to workshops in the same city or country where the store is located, but depending on the complexity of the restoration, some bags or accessories may be sent directly to the workshop in Paris, the most specialized facility to restore these luxurious items.
It should be noted that the shipment of the accessories and the order to use the Hermès spa service has no cost until the process is completed and the accessory is delivered to the customer. You should bear in mind that the shipping, restoration and return process can take several months, depending on some factors. But don’t worry, it’s worth the wait!
Services offered
The Hermès Spa offers a wide range of services to restore customer accessories. The brand works with each of the following products:
- Hermès bags
- Silk scarves
- Gloves
- Jewelry
- Small leather accessories
- Belts
- Shoes
- Garments
- Watches
- Ornaments and furniture
The services offered by the Hermès Spa depend on the type of accessory or object that the client delivers. Exclusive bags are more commonly received than any other item. These are some of the services applied to exclusive bags:
- Leather cleaning and restoration
- Change of stitches
- Repair, restoration or replacement of hardware
- Replacement of external leather panels
- Replacement of straps and handles
The atelier does not work on restoration, repair or replacement of the interior leather of Hermès bags, as it is made of goatskin and is extremely delicate to work on; it is necessary to disassemble the handbag. It is also the owner’s private space so they never apply restoration to it.
Each of the applied services are charged to the client at the end of the entire process just after the accessory is returned. The services’ price ranges vary between €100 to €1,000 depending on the complexity of the work.
The reason the process takes several months is because the artisans let the materials settle before proceeding with the next repair on the same bag. So the more repairs on the accessory, the longer the process will take.
It is important that you bear in mind that Hermès does not make changes to the original handbag’s model or accessory that it receives, that is, no changes in seams’ color, leather types or new hues are applied. You will receive the same accessory that you sent but it will be like new!
If Hermès craftsmen discover a previous repair that was applied by another non-brand service, they can refrain from receiving the accessory and apply the relevant repairs on it.
Advantages of going to the Hermès spa
Going to the Hermès spa is the ideal way to keep your accessories in optimal condition. Next, we will show you some advantages that you will obtain by using Hermès after-sales services:
- The accessory will receive a full restoration no matter how severe the damage is.
- The artisans who work on restorations are experts, so only they will know how to properly care for the materials.
- With the repair of your luxury items you will be more likely to keep their value intact or that it increases over the years. So you can make a good profit by reselling your investment.
- You will avoid scams, theft, loss or major problems by going to other restoration services outside of Hermès. You will have a guarantee that the restoration applied is of quality.
Authenticity and counterfeit
If you are one of the customers who purchased their Hermès accessories or bags through an online resale platform, or through some other means other than official stores, this concerns you when using the Hermès spa service.
When you invest in one of these items in ways other than conventional, you risk acquiring a counterfeit, especially if you did not obtain enough evidence to assure you that the item was purchased directly from an official Hermès store.
To learn more about the authenticity elements of Hermès bags, check out this post.
The truth is that if your bag is a counterfeit and you are not sure of its authenticity, when it is received in the Hermès workshops the brand’s artisans will be forced to retain said accessory and proceed to take legal action in the country where it was received for restoration.
This is generally not a problem for the owner of the item, but Hermès simply retains the accessory and may destroy it to prevent export or import to other resale markets. It is an action that must be taken as a general rule.
So keep in mind that if your accessory does not comply with the authentication carried out by expert craftsmen, and if it is found to be a counterfeit, you will not have it back. The positive thing is that you will not run with any expense or criminal penalty.
These details and warnings can be clarified when submitting your accessory into the Hermès spa restoration service, and can be consulted in the form that you must fill out. Make sure to read it carefully!
Now that you know how the Hermès spa works and what to expect from this after-sales service, you can keep your accessories in perfect condition to resell them in the future, or simply to enjoy their quality and beauty for much longer.
If you are interested on expanding your collection of Hermès bags, we invite you to visit our online store, a first-class service where you will have access to a great variety of brand new in box authentic Hermès bags, with the best prices of the resale market.
The best thing is that we provide you with authenticity guarantee so that you are 100% sure of the genuineness of your investment.
Trust the experts and enjoy Hermès’ luxury!
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