The Birkin’s & Kelly’s House FAQ
Q. Does The Birkin’s & Kelly’s House have any connection with the Hermès brand?
A: No, The Birkin’s & Kelly’s House doesn’t have any connection with the Hermès brand, we are an independent online store.
Q. Are all products brand new in a box?
A: The great majority of our products are brand new in a box, with a small percentage of them being never-worn in their box, or pre-loved in pristine condition.
Q. Do all Hermès bags sold at The Birkin’s & Kelly’s House come with a box?
A:The great majority of the bags sold at our online store include their original packaging. The box, dust bag and other components guarantee that the product is authentic and in the expected condition.
However, some pre-loved handbags may not come with an original packaging, this is why we encourage you to ask us as many questions as you need before completing your purchase..
Q. Are all products authentic?
A: All the products sold at The Birkin’s & Kelly’s House are authentic. We provide an authenticity guarantee with every purchase you make at our online store.
Q. Which authenticity documents do you provide at The Birkin’s & Kelly’s House?
A: We work with an Authenticity Level System, which means some bags will have more authenticity documents available than others.
Before purchasing a bag ask us about its authenticity level and we will be happy to provide additional authenticity proof if needed, and if readily available.
Q. Do you ship worldwide?
A: Yes, we offer worldwide shipping with an additional cost. We work with couriers or hand-to-hand shipping methods.
Q. Is my payment data safe when paying at The Birkin’s & Kelly’s House online store?
A: Yes, your data remains completely confidential and your payment is processed with all the needed safety measures.
Q. Does the price include shipping taxes?
A: Taxes are not included with the bags’ prices, buyers must take full responsibility to pay for custom taxes to import the product to their location.
Q. Is there a return policy at The Birkin’s & Kelly’s House?
A: The bags can be returned only if they are found to be fake. However, if you buy an authentic handbag there is no returns policy, but we can make exceptions depending on each individual case, providing that the return is justified. Learn more about our returns policy here.